Newark, DE
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Milford Milford, DE. 19963 Set as my Location
Newark Newark, DE. 19702 Set as my Location
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On 12/21/2023, we scheduled an emergency service for no heat. The first technician that came out didn’t diagnose the issue completely. He was only here for 15 minutes. He checked the capacitor & and the fan motor and said it was bad. Closed the system up and left. He appeared to be more worried about going home at 5 pm. The second technician that came out installed the new fan motor, not knowing the first tech didn’t check the entire system. Once he found out what caused the fan motor to go bad, he ordered the OEM Defrost board. Once that came in, the tech came back out and installed it, but because the tech installed the new fan motor and the Def board was bad, it also fried the 2nd motor. So now another fan motor had to be ordered. The fan motor is not an OEM part. It is a universal part. If your original tech had done his job properly, this wouldn’t have taken 3 weeks to repair. Your customer service/dispatcher is far from adequate. They scheduled several appointments that were canceled by your company because parts didn’t arrive and/or the tech just never showed up. A complete waste of our valuable time. We weren’t even notified of what was going on. We had to do all the follow-ups ourselves. Your company didn’t show any empathy or urgency in getting this resolved. There were always excuses and lies, never taking ownership of the situation.

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