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I called Air Temp for my geothermal system. I have been having problems with this system since it was installed a little more than 3 years ago. David Blackburn was assigned as the technician. He was very professional, and was quite familiar with the systems. He explained what the process would be and the initial cost for the visit. He asked a few questions as to how long I’ve been having the problem, and what has been done. After he performed a few test, he immediately called the manufacturer to discuss his findings.He was told that they were never contacted concerning problems with my unit. Together they determined the circuit board was defective, and they would send the part, but I had to pay shipping, install, and programming cost. I agreed to the repairs. After receiving the part Dave returned, installed the part, and called the manufacturer technician to program the new board.Dave stayed around a while to make sure the system was working properly before he left. Later in the night the system shut down. I called the office in the morning, and Dave returned took some test and called the manufacturers’ tech again which I really appreciated. The system had a bad contactor that was suppose to come with the circuit board. Dave had one on his truck that he installed. So far, so good. I’m thoroughly satisfied with the service, and especially Dave and his relationship with the technical support from the manufacturer (contacting them each time). My hats off to Mr. David Blackburn, it was a pleasure meeting you.

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